Return & Refund Policy

Last updated: June 5, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Not be a final sale or clearance item

If your item meets these conditions, you may proceed with requesting a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@vallina.shop. We will respond to your inquiry within 1–2 business days with further instructions. Please ensure you provide your order number, reason for return, and any other relevant details to facilitate a smooth process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, your refund will be processed within 5–7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company to verify the refund. If the issue persists, please reach out to us at support@vallina.shop so we can assist you further.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is defective or damaged, please contact us at support@vallina.shop and we will guide you through the exchange process. Please note that exchanges are subject to availability, and we reserve the right to offer a refund instead if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@vallina.shop. We're here to help and look forward to assisting you.